Privacy Policy

Your privacy matters to us. Our approach is simple: we do not sell your personal information. We collect and use information only to provide your custom products, support your orders, and make your experience with MySoulFrequency.com smooth and secure. The details below explain how this works.

MySoulFrequency.com is a brand operated by Olegra Inc. (“Company,” “we,” “us,” or “our”). 

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit or use MySoulFrequency.com (the “Website”) and related services (collectively, the “Services”). By using the Services, you agree to the practices described in this Policy.

1. Scope and Purpose

This Policy applies to personal information we collect through the Website, purchases, customer support interactions, forms, and communications related to the Services. This Policy is designed to comply with applicable United States privacy laws and is not intended to create rights or obligations under non-U.S. laws. 

2. Information We Collect

You may choose not to provide certain information; however, some information is necessary for us to process orders and provide Services, and without it certain features or products may not be available. 

We may collect the following categories of information:

2.1 Information you provide directly

• Contact information (such as name, email address, phone number if provided)
• Shipping and billing information (such as address)
• Order information (such as products purchased, order status, communications)
• Customization information you voluntarily provide (which may include date of birth, intended wearer details, scent preferences, and other inputs you submit)
• Messages and content you submit (such as inquiries, reviews, testimonials, or feedback)

2.2 Information collected automatically

When you use the Website, we may automatically collect:

• Device and usage data (such as IP address, browser type, device type, pages viewed, referral/source pages, and timestamps)
• Approximate location derived from IP address
• Cookies and similar technologies (see Section 6)

2.3 Information from third parties

We may receive information from:

• Payment processors (such as confirmation of payment, fraud signals, and transaction metadata). We do not store full payment card numbers.
• Payment card information is processed directly by secure third-party payment processors and is not stored on our systems.
• Shipping and delivery providers (such as delivery status and address validation)
• Analytics and advertising partners (such as aggregated usage reports or campaign performance data)

3. How We Use Information

We use personal information to:

• Provide, operate, and maintain the Services
• Process purchases, payments, shipping, and customer support
• Create and deliver custom fragrance products based on the information you submit
• Communicate with you about orders, updates, and service-related notices
• Improve the Website, customer experience, and product offerings
• Detect, prevent, and respond to fraud, abuse, security incidents, and legal requests
• Comply with applicable laws and enforce our Terms of Service and other policies

We may use information that has been de-identified or aggregated so that it cannot reasonably identify an individual for analytics, research, product development, and other lawful business purposes.

We may also use personal information to detect, prevent, and investigate fraud, unauthorized transactions, misuse of the Services, and other activities that may violate our Terms or applicable law. 

We do not use personal information for purposes that are materially different, unrelated, or incompatible with those described in this Policy without providing notice as required by law.

4. Processing Purposes and Legal Grounds (Where Applicable)

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

• Performance of a contract (such as processing your orders and providing Services)
• Your consent (such as for marketing communications, where required)
• Compliance with legal obligations
• Our legitimate business interests, including fraud prevention, security, service improvement, and customer support, provided those interests are not overridden by your rights

5. How We Share Information

We do not sell personal information.

We may disclose personal information in the following circumstances:

5.1 Service providers

Some service providers we use may process information on our behalf in various locations, including outside your state or country of residence.

We may share personal information with vendors who perform services on our behalf, such as:

• Payment processing
• Shipping, delivery, and address validation
• Website hosting and infrastructure
• Customer support tools
• Analytics and performance measurement
• Marketing and advertising services (where used)

These providers are permitted to use personal information only to perform services for us and not for their own independent purposes, except as otherwise permitted by law.

5.2 Legal, safety, and rights protection

We may disclose information if we believe disclosure is necessary to:

• Comply with law, regulation, subpoena, court order, or lawful government request
• Protect the rights, property, and safety of the Company, our customers, users, or others
• Investigate suspected fraud, abuse, or security issues
• Enforce our Terms of Service and other agreements

5.3 Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

6. Sensitive Information and Customization Inputs

Some customization inputs may include personal information (for example, a date of birth). You provide this information voluntarily so we can create and fulfill your custom product. We use this information for product creation, order fulfillment, customer support, fraud prevention, and recordkeeping.

We do not request or knowingly collect highly sensitive identifiers such as Social Security numbers, government-issued identification numbers, or financial account credentials beyond what is necessary for payment processing through secure third-party providers.

7. Cookies, Analytics, and Advertising

We use cookies and similar technologies (such as pixels and local storage) to:

• Enable core Website functionality
• Remember preferences
• Understand Website performance and usage
• Measure advertising and marketing effectiveness (where used)

You can control cookies through your browser settings. If you disable certain cookies, parts of the Website may not function properly. Some cookies and tracking technologies may be placed by third-party service providers, such as analytics or advertising partners, acting on our behalf. 

8. Your Privacy Choices

8.1 Marketing communications

You can opt out of marketing emails at any time by using the unsubscribe link in the email. Transactional messages (such as order confirmations) will still be sent.

8.2 Targeted advertising and “Do Not Sell or Share”

If we engage advertising partners that may be considered “sharing” under certain California privacy laws (for example, for cross-context behavioral advertising), you may opt out by using a “Do Not Sell or Share My Personal Information” link on the Website (if available) or by contacting us through the contact form.

8.3 Global Privacy Control (GPC)

If your browser sends a recognized Global Privacy Control signal, we will treat it as a request to opt out of applicable “sale” or “sharing” for that browser and device, where required by law.

8.4 Additional U.S. Privacy Rights

Depending on your state of residence (including California), you may have the right to request access to, deletion of, or correction of your personal information. You may submit such requests through our contact form. We may take reasonable steps to verify your identity before processing such requests where permitted or required by law. We will not discriminate against you for exercising any privacy rights available under applicable law. Certain information may be retained as required for legal, tax, accounting, fraud prevention, and business recordkeeping purposes, even if a deletion request is granted. 

Residents of Nevada may request to opt out of the sale of certain personal information under Nevada law. Although we do not sell personal information, Nevada residents may submit requests through our contact form.

8.5 No Automated Decision-Making

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects about individuals. Customization and personalization processes relate to product creation and customer experience, not eligibility, credit, employment, or similar determinations.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services and fulfill orders
• Maintain business records
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce agreements

Retention periods vary depending on the type of data and purpose.

Marketing communication data is retained until you unsubscribe or withdraw consent, after which it will be removed from active marketing lists, subject to reasonable processing time.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. You use the Services at your own risk. We cannot guarantee absolute security. 

In the event of a data security incident affecting personal information, we will take steps consistent with applicable law, which may include investigation, mitigation, and notification where required.

11. Children’s Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

12. Third-Party Links

The Website may contain links to third-party websites or services. We do not control and are not responsible for the privacy practices of those third parties. Their policies govern your use of their services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Website with a revised “Last Updated” date. Continued use of the Services after changes are posted means you accept the updated Policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, contact us through the contact form on the Website, or by mail at:

Olegra Inc

6747 Odessa Ave., #205

Van Nuys, CA 91406

United States

For fastest response, please use the contact form on the Website.

[Last Updated: February 5, 2026]