Refund Policy

Every fragrance we create is custom-made just for you, and your satisfaction is important to us. If for any reason your experience is not what you expected, we offer a straightforward 30-day refund policy. The information below explains how returns and refunds work.

MySoulFrequency.com is a brand operated by Olegra Inc. (“Company,” “we,” “us,” or “our”).

1. Policy Purpose

This Refund Policy explains the conditions under which refunds may be requested for products purchased from MySoulFrequency.com. This policy is intended to provide clarity, fairness, and confidence to our customers.

2. Eligibility for Refund

We offer a 30-day money-back guarantee.

You may request a refund if you are not satisfied with your custom fragrance product for any reason, subject to the terms outlined below.

3. Refund Request Period

Refund requests must be initiated within 30 days of delivery.

The delivery date is determined by the shipping carrier’s tracking confirmation.

Requests submitted after this period may not be eligible for a refund.

4. Condition of Returned Product

To qualify for a refund:

The return request must be submitted within the 30-day period.
The product must be returned according to the return instructions we provide.
The original bottle and components must be included.
The product must be returned in substantially unused condition. Light testing to evaluate the scent is acceptable. However, the product must remain substantially full. Products returned with noticeable depletion of contents may be denied a refund.

Because our fragrances are custom-made, scent perception is subjective. This policy exists to support customer confidence while maintaining fair and responsible return standards.

Refunds may be denied if returned items are excessively used, intentionally damaged, missing essential components, or otherwise not in returnable condition.

Customer is responsible for return shipping costs unless otherwise required by applicable law or expressly agreed by the Company.

5. Non-Refundable Charges

Refunds apply to the purchase price of the product only.

The following are not refundable:

Shipping charges
Customs duties or international fees

6. Method of Refund

Approved refunds will be issued to the original payment method only.

Refunds are typically processed within a reasonable time after the returned product has been received and inspected, generally within 5–10 business days, though timing may vary depending on the payment provider and financial institution.

7. Order Cancellations by the Company

If the Company cancels an order before shipment due to pricing errors, suspected fraud, payment authorization issues, product availability, or other legitimate business reasons, the full amount charged will be refunded to the original payment method.

8. Policy Integrity & Abuse Prevention

We reserve the right to limit or refuse refunds in cases of:

Fraud
Abuse or misuse of the refund policy
Excessive or repeated return behavior
Returns that do not meet the product condition requirements

This policy is designed to balance customer satisfaction with responsible business practices.

We reserve the right to request additional information or documentation to verify return eligibility.

9. Custom Nature of Products

All fragrances are custom-made based on information you voluntarily provide. While personalization is part of the experience, satisfaction with scent is subjective. Our 30-day refund policy exists to reduce customer risk while respecting the custom nature of the product.

10. Shipping & Delivery Acknowledgment

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, weather conditions, or other events beyond our reasonable control.

Orders marked as delivered by the carrier are considered fulfilled and completed. We are not responsible for packages lost or stolen after confirmed delivery.

11. How to Request a Refund

To initiate a return, you must contact us before sending the product back so we can provide return instructions.

You may contact us by either of the following methods:

Through the contact form available on MySoulFrequency.com
By mail at:

Olegra Inc

6747 Odessa Ave., #205

Van Nuys, CA 91406

United States

If you contact us by mail, we recommend using a method that provides delivery confirmation.

A return authorization and instructions must be obtained from us before sending any product back. Returns sent without prior authorization may not be eligible for a refund.

Customer bears the risk of loss or damage during return shipment until the product is received and confirmed as eligible under this Policy.

12. Relationship to Terms of Service

This Refund Policy forms part of our overall Terms of Service. By purchasing from MySoulFrequency.com, you agree to both this Refund Policy and our Terms of Service.

13. Changes to This Policy

We may update this Refund Policy from time to time. Updates will be posted on the Website with a revised “Last Updated” date.

[Last Updated: February 2, 2026]